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Managing Utility Failure

In case of utility failures call:

  • POWER > Fortis Alberta (780) 310-9473 (24 hours)
  • GAS > ATCO Gas (780) 420-5585 (24 hours)
  • Water & Sewer > Town Office (780) 789-3935 or (780) 818-4876 (After Hours)
  • Call Before you Dig > Alberta One Call (800) 242-3447

Natural Gas Leaks

If you should smell gas in your house:

  • Open windows for ventilation.
  • Leave the house.
  • Call 9-1-1 for the Fire Department and Atco’s 24 hour service at 780.420.5585 from the nearest telephone.
  • Do not use a lighter or matches or operate electrical switches or appliances if you smell gas in your house.

Winter Power Failure

If the power failure affects your entire street:

  • Locate your flashlight, emergency radio and extra batteries.
  • Turn on your radio to any local station.
  • Assemble all people, pets and blankets in one room.
  • Turn off your electrical appliances and home entertainment equipment to avoid damage when power resumes.
  • Put on extra clothing – layered clothing will be more effective to keep you warm.
  • If you have a fireplace, sufficient supplies of firewood should be kept dry and accessible.
  • Fill containers and your bathtub with water in case pipes freeze.
  • Close doors to unused rooms to conserve heat.
  • A barbecue or camp stove offers an alternative cooking source, but do not use them inside the house.
  • Exercise enough to stay warm and maintain circulation, but not enough to work up a sweat.
  • Notify Fortis Alberta at 780.310.9473.

Water And Sewer Emergency

  • If the sewer is backing up into your basement or if there is no water coming into your house through the pipes, immediately call Public Works at (780) 789-3330 or after hours at (780) 818-4876.
  • If there is a pipe leaking or broken in your house or the toilet or sink is plugged, immediately call
    a plumber.

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